Reviews Policy
Effective date October 27, 2026 · Last updated October 27, 2026
In short: Only people who have dealt with a seller can review them. Reviews must be honest. We remove fake ones.
1. Who can leave a review
- You must be signed in and have contacted the seller through Masio (a chat, offer, "Request to buy" or call-back request).
- The review form opens 24 hours after your first contact and stays open for 60 days.
- One review per buyer per seller every 30 days. You can edit your review once, within 14 days.
- Sellers can't review themselves. Accounts linked to the seller (same phone, device or payment details) can't review them.
2. What a review includes
- A star rating from 1 to 5
- What happened: Bought it · Met but didn't buy · Seller didn't show up · Still talking
- An optional comment, up to 500 characters
Reviews apply to the seller, and are shown on the seller's storefront and listings.
3. How ratings are shown
- The rating is the average of all reviews from the last 24 months, shown as
★ 4.3 (12 reviews). - With no reviews, the seller shows as New seller.
- Trusted seller appears only when a seller is ID or Business verified, has 5+ reviews, and averages 4.0 or higher.
4. What's not allowed
- Fake, paid or swapped reviews
- Reviews by the seller, their staff, family or friends
- Offering discounts or gifts for good reviews, or threatening buyers over bad ones
- Reviews about a different seller or item
- Insults, hate speech, personal information (phone numbers, addresses), or links
- Reviews that are really ads
5. Seller replies
Sellers can post one public reply to each review. Replies must be polite and follow the same rules.
6. Removing reviews
We remove reviews that break this policy. We don't remove reviews just because they're negative. To report a review, use Report on the review. If we find a seller manipulating reviews, we remove the affected reviews and may suspend the seller or remove their badge.
7. Contact
Questions: hello@masiomarket.com