Set your store policies
Video coming soon.
What you'll do: Decide your returns, warranty and delivery rules, so buyers know what to expect before they pay.
Steps (Seller dashboard → Store policies)
- Returns: choose No returns, Returns within X days, or Exchange only within X days.
- Warranty (if you offer one): e.g., "7-day shop warranty on used phones".
- Delivery: list the areas you deliver to and your fees. Add pickup details.
- Payment: say what you accept: cash, MoMo, bank transfer. Remember, buyers pay you directly, at delivery or pickup.
The minimum on Masio: whatever your policy says, you must take back items that are materially different from your listing, have faults you didn't mention, or are counterfeit. Returns rules
Pro tip: A clear, fair return policy is one of the biggest reasons buyers choose one seller over another. Even "3-day exchange" builds trust.
Your task: ☐ Set returns, delivery and payment options. Store policies →
Quick check: A buyer collects a phone you listed as "128GB", but it's actually 64GB. What should you do?
- a) Nothing, because your policy says no returns
- b) Take it back and refund or replace it ✅
- c) Offer a GH₵20 discount and refuse the return