Selling on Masio Market
Everything you need to post listings, reply to buyers and sell more on Masio.
1. Getting ready to sellLearn who can sell, what you can sell and how to prepare your account or storefront for success.3 questions
What do I need to start selling?
A Masio account and a Ghanaian phone number we can verify by text. That's it. Posting is free within your plan's listing limits in most categories. From January 1, 2027, Vehicles and Property listings have a posting fee.
Should I sell as an individual or a business?
Selling a few personal items? Post free ads as an individual. Selling regularly? Create a storefront, a permanent page for your business that buyers can follow and share. Storefront help
Do I need to be verified?
You need to be Phone verified to post. ID or Business verified is optional and free, but buyers trust verified sellers more. Get verified
2. Creating listingsStep-by-step guidance on posting your first listing, writing great descriptions and adding photos buyers love.4 questions
How do I post a listing?
Tap Sell (or Post a free ad), choose a category, add photos, title, price, condition and details, then tap Publish. Most listings go live right away. Some are checked first.
What makes a good title?
Say exactly what it is: brand, model, key spec and condition. ✅ "Samsung A54 128GB, UK used, clean." ❌ "Phone for sale!!!"
How many photos should I add?
At least 4, and up to 10. Use real photos of the actual item in daylight: front, back, sides, any damage, and the box or accessories. Don't use stock or AI images for used items.
How should I price it?
Search Masio for the same item to see what others charge. Price fairly and check Negotiable if you're open to offers. Only show a discount if the item was really listed at the higher price for at least 7 days.
3. Managing listingsEdit, renew, deactivate or delete listings, update prices and mark items as sold or unavailable.3 questions
How do I edit or remove a listing?
Go to My Ads, tap the listing, then Edit, Mark as sold or Delete. Please mark items as sold within 24 hours, so buyers don't waste a trip.
Why is my listing paused?
You may have reached your plan's limit for that category, the listing may have expired, or it may be under review. Check My Ads for the reason.
How long do listings stay up?
[Pending: listing expiry days] days. We'll remind you before it expires so you can renew it free.
4. Buyers and inquiriesHow buyers contact you, best practices for responding, negotiating and handling multiple enquiries.4 questions
Where do I see messages?
In Chats. Turn on notifications so you don't miss buyers. Fast replies show on your profile and help you sell.
How do I handle offers?
Accept, decline or counter in chat. Nothing is final until you both agree on price and delivery or pickup.
How do I get paid?
The buyer pays you directly, by cash, mobile money or bank transfer, when they collect the item. Check that the money is actually in your account before handing over the item. Don't trust screenshots or forwarded SMS. Seller safety tips
Should I deliver?
That's up to you. State your delivery options and fees clearly. Many sellers offer pickup plus paid delivery within Accra.
5. Selling successfullyTips to attract more buyers, price products, promote listings and build trust and reputation.4 questions
How do I sell faster?
- Use great photos and a clear title.
- Reply within an hour.
- Get verified.
- Offer clear returns.
- Ask happy buyers to leave a review.
How do I get my listing into Deals?
Open the listing in your Seller dashboard and tap Put on sale. Set a sale price at least 10% below the current price. Your listing must have been at its current price for at least 7 days. Add an end time within 72 hours to appear in Flash Deals. We check every discount against the listing's recent price, so raising a price and then "discounting" it won't qualify.
What are Featured and Top boosts?
Paid options that show your listing higher in results, from GH₵10, on top of any posting fee. Boosted listings are labeled for buyers. Fees & boosts
How do reviews work?
Buyers who have contacted you can review you 24 hours later. Reply politely to every review. Never buy or swap reviews. Reviews policy
6. Listing rules and problemsUnderstand what you can’t sell, why listings may be removed and how to report issues.3 questions
What can't I sell?
Illegal, dangerous, fake or stolen items, and some items that need licenses. Prohibited & restricted items
Why was my listing removed?
It broke one of our rules, for example a wrong category, a duplicate, a prohibited item, or a misleading price. We'll tell you why. You can fix and repost it, or appeal.
Someone reported my listing unfairly. What can I do?
We review every report. If we take action and you disagree, reply to our message within 14 days with your evidence.
7. Fees and seller supportLearn about listing fees, promotions, payments and where to get help when you need it.5 questions
Is selling free?
In most categories, yes, within the Free plan limits. For example, from January 1, 2027, the Free plan includes 10 listings in each Fashion section (Men's, Women's, Kids') and 3 in Phones & Computers. Paid plans give you a storefront, higher limits and more tools. See plans
Why do Vehicles and Property cost money to post?
They're high-value categories, and a small posting fee keeps out fake listings and scams. From January 1, 2027, each listing costs GH₵50 for 30 days on the Free plan, down to GH₵20 on Business Pro. If we reject your listing before it goes live, we refund the fee. Fees & boosts
I've hit my listing limit. What can I do?
Mark sold items as sold, delete old listings, or upgrade your plan. Listings that were live before a limit changed stay live until they expire.
How do I cancel or change my plan?
Go to Seller dashboard → Plan. Canceling stops renewal, and your plan stays active until the end of the period. Refund rules
How do I contact seller support?
Use chat on the website or app, email hello@masiomarket.com, or call [Pending: support phone], 24/7 support. Storefront Plus and Business Pro get priority replies.
Still need help?
Contact our support team and we'll get back to you.